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FAQ

Ask and explore our FAQ for quick answers and helpful info all in one place!

  • Question: How can I cancel my order?
    Response: You can cancel your order within 24 hours, i.e. before shipping. You will receive a communication when your order is shipped. Once the order is in transit, cancellation from our end won’t be possible.
  • Question: How will I get my refund if I have cancelled my pre-paid order?
    Response: Cancellation within 24 hours is accepted and the refund will be initiated within 5-7 days working days.
  • Question: How can I check the status or track my order?
    Response: An email with your tracking number will be shared once your order is shipped from the warehouse. Furthermore, it will be updated on your customer profile on the website.
  • Question: Can I add different delivery addresses?
    Response: You can add a delivery address per your convenience and the order will be shipped at that specific location.
  • Question: How long do you take for delivery?
    Response: We deliver PAN India. Depending on the location, it will take an estimated 3-5 days for the gear to reach your doorstep
  • Question: Do you have a return policy?
    Response: Yes, you can request a return within 3 days of delivery of the product. For more details, you can visit our Return and Exchange Policy page.
  • Question: Do you take international orders?
    Response: Currently, we are not accepting international orders. We'll be there soon in your country.
  • Question: Do you have an exchange policy?
    Response: Yes, we have an exchange policy. You can exchange your products within 7 days of purchase. For more details, you can visit our Return and Exchange Policy page.
  • Question: What payment options are available?
    Response: We accept COD and prepaid orders.
  • Question: Are shipping charges applied to my order?
    Response: Order value above INR 2,400 have free shipping!
  • Question: What are the charges for Delivery?
    Response: Shipping charges are INR 75.
  • Question: Will the product gets restock once it gets out of stock?
    Response: Absolutely! We're glad to know you are pleased with our quality or want to give us a shot. Drop your email in the sign up bar and we'll update when your trusted gear comes back in stock.
  • Question: Who is the product for?
    Response: BIRCH's products are designed for the athlete that resides within every woman who wants to chase the extra and is Built for More.
  • Question: What is the right fit for me?
    Response: Our gear is activity-focused and varies in compression. We would recommend you refer to our sizing chart mentioned on each product page and choose what is right for you. In case you order an incorrect size, you can exchange it within 7 days. Remember support and suffocation are two different things and you should lean towards support.
  • Question: Where should I reach out for my issues?
    Response: You can reach out to us via three hassle-free methods:
    1.⁠ ⁠A customer care number is available on the Contact Us page on our website. You can drop us a message or give us a call and we'd be happy to address your queries.
    2.⁠ ⁠You can fill out the form mentioned on the Contact Us page and it will be delivered to the team directly.
    3.⁠ ⁠Additionally, feel free to send us an email at care@birchathletica.com with your queries, we promise we are prompt