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Frequently Asked Questions
faq
You can cancel your order within 24 hours, i.e. before shipping. You will receive a communication when your order is shipped. Once the order is in transit, cancellation from our end won’t be possible.
Cancellation within 24 hours is accepted and the refund will be initiated within 5-7 days working days.
An email with your tracking number will be shared once your order is shipped from the warehouse. Furthermore, it will be updated on your customer profile on the website.
You can add a delivery address per your convenience and the order will be shipped at that specific location.
We deliver PAN India. Depending on the location, it will take an estimated 3-5 days for the gear to reach your doorstep
Yes, you can request a return within 3 days of delivery of the product. For more details, you can visit our Return and Exchange Policy page.
Currently, we are not accepting international orders. We’ll be there soon in your country.
Yes, we have an exchange policy. You can exchange your products within 7 days of purchase. For more details, you can visit our Return and Exchange Policy page.
We accept COD and prepaid orders.
Order value above INR 2,400 have free shipping!
Shipping charges are INR 75.
Absolutely! We’re glad to know you are pleased with our quality or want to give us a shot. Drop your email in the sign up bar and we’ll update when your trusted gear comes back in stock.
BIRCH’s products are designed for the athlete that resides within every woman who wants to chase the extra and is Built for More.
Our gear is activity-focused and varies in compression. We would recommend you refer to our sizing chart mentioned on each product page and choose what is right for you. In case you order an incorrect size, you can exchange it within 7 days. Remember support and suffocation are two different things and you should lean towards support.
You can reach out to us via three hassle-free methods:
1. A customer care number is available on the Contact Us page on our website. You can drop us a message or give us a call and we’d be happy to address your queries.
2. You can fill out the form mentioned on the Contact Us page and it will be delivered to the team directly.
3. Additionally, feel free to send us an email at care@birchathletica.com with your queries, we promise we are prompt